Getting your custom sports apparel on time

24 July 2012

Custom uniforms for the Goulburn Netball Association representative teams

Custom uniforms for the Goulburn Netball Association representative teams

All of us have experienced delays and unexpected problems when purchasing something but Goulburn Netball Association really had been ‘put through the hoops’ by a would-be supplier for their new custom tracksuits.

With the state age championships coming up, they were left in a desperate situation without team tracksuits for the representative teams. This would have left the team pretty cold in early July – not to mention that their tracksuits are a critical part of their complete custom uniforms.

Finding the right custom sportswear supplier

With very limited time to the event kick-off, the uniform convenor for the Goulburn Netball Association, Kerry, contacted Sam at Captivations on Thursday 24 May with a desperate plea for help – the titles were to being in four weeks and they had no uniform!

At Captivations, we tell it how it is: we either can or we can’t – we never “try” and hope for the best – so after an extensive check of production schedules and lead times was done, the green light was given and we assured Kerry that they would have their new tracksuits on time. Our design team swung into action creating a sublimation design to match their style and colour palettes. Size sets were express freighted to Kerry for colour matching and team try ons so that they could order the correct sizes for their team.

Within a week, by the following Wednesday 30 May, the design had been finalized and approved and the sizes selected for each of the players. The order was sent for production and the association played their part by making prompt payment of the invoice.

On time delivery for custom apparel

On Friday the 22 June (about three weeks after the approval), the new custom tracksuits arrived – four days earlier than promised and a full week before the teams left for the carnival.

Club President, Simone, sent the following thank you note that was most appreciated but not necessary – we had only done as we promised and were glad to help out.

Hi Sam

Just wanted to let you know the team tracksuits arrived Friday, earlier than promised and expected! Many thanks for all of your assistance with these and for producing them in such a short turnaround time – it was greatly appreciated. They look fantastic and we couldn’t be happier with the colour match to the rest of our uniforms. Our girls will look super in them this weekend when they get their first outing at the State Age Championships. Once again, thanks – we appreciate it.

Simone Blay President, Goulburn District Netball Association

It’s a buzz to get such feedback. We pride ourselves on our ability to deliver quality custom designed sportswear whatever sport you play.

For fast delivery of your custom sports apparel, call Captivations today.
Free call Australia 1300 734 708.

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